Refund policy

At Black Mountain Co., we stand behind every product we sell.

We accept returns within 30 days of delivery for items in their original, unused condition. To initiate a return, contact us at [your email] with your order number and reason for return.

Refunds will be issued to your original payment method within 5–7 business days of receiving the returned item.

Exchanges are available for defective or damaged items. If your item arrived damaged, please contact us within 7 days of delivery with a photo of the damage.

Non-returnable items include final sale items, opened grooming products, and gift cards.

Customers are responsible for return shipping costs unless the item is defective or we made an error.